Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party designated by you or someone other than the carrier who received the package on your behalf takes possession of the goods.

To exercise your right of withdrawal, you must inform us, Lagom Living UG (limited liability), Carmerstraße 5, 10623 Berlin, by means of a clear statement ( e.g. a letter sent by post or an email ) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose (recommended. Save the sample, copy the text, fill in the information, save it as a PDF and send it to us by email. ).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), after we have received the goods back, plus a maximum of 7 days for processing.

For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse to repay until we have received the goods back and inspected them.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling which is not necessary to check the quality, properties and functioning of the goods (dirty, worn, washed goods or signs of use, excluding fitting. Please be careful with make-up, traces of deodorant, animal hair, dirt, etc. when fitting. We do not take back contaminated clothing.).

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the supply of goods that can spoil quickly or whose expiry date would quickly be exceeded.
  • Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (such as hair extensions, hair jewelry, bikinis and swimwear, underwear, cosmetic articles such as lipsticks, toothbrushes, razors and similar personal care products, contact lenses delivered sealed, erotic articles, female care products, provided that they were previously protected by a hygiene protection or seal and this was removed .).
  • Contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.
  • Contracts for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the entrepreneur has no influence.
  • Contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
  • Contracts for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.
  • Contracts for the delivery of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period.

Sample cancellation form

You can only return the goods once we have confirmed the return. Before you send anything back, please wait for our response and the correct return address so that we can quickly allocate your order.

>> Download as PDF

Please send the cancellation form to: widerruf@cozywoolcraft.de

Please send questions about your order to: order@cozywoolcraft.de

Goods return addresses:

Name: DPD Pickup - BBB Office Supplies Berlin Brandenburg

Name addition: Lagom Living UG

Street: Carmerstraße 9

Postal code: 10623 Berlin

or

DHL Packstation:

Name: C. Zeise

Name addition (= postal number): 32455734

Street: Packstation 421

Postal code: 10369 Berlin

or individually by arrangement.

You can only return the goods once we have confirmed the return. Before you send anything back, please wait for our response and the correct return address so that we can quickly allocate your order.